What you should know about customer service from Simpson Packaging

01.08.13
So far in our series of news articles here at Simpson Packaging (http://www.simpson-packaging.co.uk), we have highlighted a wide range of our sought-after packaging materials, from industrial strapping and removals boxes to polyphene products and everything that you could possibly need for self-storage. There is also another aspect to our company… the high standards of customer service that we offer and in which we take great pride.

So far in our series of news articles here at Simpson Packaging (http://www.simpson-packaging.co.uk), we have highlighted a wide range of our sought-after packaging materials, from industrial strapping and removals boxes to polyphene products and everything that you could possibly need for self-storage. There is also another aspect to our company… the high standards of customer service that we offer and in which we take great pride.

So many companies these days that sell such materials can so often be faceless organisations, making little effort to win or maintain your custom. We couldn’t be any further from that here at Simpson Packaging. Although we can trace our company history back to 1988, and therefore bring you the reassurance that we are a well established company, we still have the flexibility and responsiveness of a smaller firm who go that extra mile. We have never forgotten to emphasise the needs of the customer above all else.

We have built a strong and loyal customer base over the years by working long and hard to source and stock the widest possible range of high quality packaging materials that are available for immediate nationwide despatch to service our customers requirements. Simpson Packaging alone can bring you a vast range of modular and specialised cartons, paper products such as paper blankets and kraft paper rolls, adhesive tapes either plain, custom printed or for a specialist application, protective packaging such as Bubble Wrap, Foam and Edge Protection and much, much more. Our other group companies, also specialise in the manufacture and supply of other related packaging materials.  

Dependable Packaging was first established over 30 years ago and is now the UK’s leading manufacturer of paper blankets, covers and paper cushioning products, while White Rose Packaging has built a formidable reputation for the corrugated cartons, die cut boxes and other specialist wrappers that it manufacturers and supplies to industry. Meanwhile, our brand of Self Pak products is the premier choice of self storage packaging material supplies in the country offering, Cartons, Padlocks, individual furniture covers and other retail ready packaging accessories.

As a family owned group of companies we endeavour to build personal relationships with our customers so that their needs are continually met. Our dedication to the customer has been the driving force behind our efforts to increase the range of stock materials on offer, always monitor the competitiveness of our pricing and the speed of our customer service from enquiries to deliveries with investment in a new fleet of satellite linked delivery vehicles enabling us to make customers aware exactly when their order will arrive. Whether you turn to us for furniture protection, polythene bags, packing paper or something entirely different, we are likely to have a product to meet your needs.

Our trained sales team can advise customers on their requirements for packaging supplies or a visit can be arranged for one of our area representatives to discuss matters further. We are also happy to keep you up to date via our current product catalogue or newsletter. Simply call or email our sales team today.